Troubleshooting Flow Chart

The issue is resolved.

Strain the paint.

Use a larger spray tip if available.

Clean the gun filter.

The issue is resolved.

Clean and inspect the inlet and outlet valve.

Replace if the issue is not solved or a defect is found.

There are several causes:
1. The needle is held open with debris.
2. The grey nut at the back of the gun is turned too tight, loosen it slightly.
3. The needle may be worn and needs to be replaced. Have the gun serviced or install a new repair kit for the specific gun you are using.

The issue is resolved.

The issue is resolved.

Remove the inlet and outlet valve and verify the ball can move freely.
If this does not fix it, you will need to create a Salesforce case to escalate the call to a Graco tier II tech.

Please advise the customer they will be contacted back by a Tier II Technician.

The issue is resolved.

Clean and inspect inlet and outlet valve.

Replace if not solved or defect found.

The issue is resolved.

Check the following:

  1. If you sprayed a lot today allow motor to cool for 30 minutes and try again.
  2. Verify extension cord is at least 14 gauge and no longer than 50 ft.
  3. Turn up the pressure control knob.
  4. Plug directly into a non-GFCI outlet.
  5. Check for a burnt fuse (ProX models only).

Did this resolve the issue?

The issue is resolved.

You will need to create a Salesforce case to escalate the call to a Graco tier II tech.

Please advise the customer they will be contacted back by a Tier II Technician

Check the following:

  1. Turn up the pressure control knob.
  2. Plug directly into a non-GFCI outlet.
  3. Check for a burnt fuse (ProX models only).

Did this resolve the issue?

The issue is resolved.

You will need to create a Salesforce case to escalate the call to a Graco tier II tech.

Please advise the customer they will be contacted back by a Tier II Technician.